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Issuance of Refunds

 

 

 If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).

 

Payment Method

Refund Option

Refund Time

All

 

4-5 working days

Debit Card or Credit Card

Debit Card or Credit Card

9-10 working days

Equated Monthly Instalments

Credit Card

9-10 working days

Easypaisa / JazzCash Mobile Account

Mobile Account

4-5 working days

     

Easypaisa / JazzCash Shop (OTC)

Bank Deposit

6-7 working days

     

1 Link Bank Transfer

Bank Deposit

4-5 working days

 

 

Cash on Delivery (COD)

Bank Deposit

4-5 working days

 

 

 

 

Modes of Refund

 

Debit Card or Credit Card

If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Daraz, please contact your personal bank.

 

Mobile Account

If the refunded amount is not reflecting in your Mobile account statement after refund is completed:

i) Please dial 4444 from your JazzCash number or 051-111-124-444 from any other number to contact the JazzCash helpcenter.

ii) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.

 

Bank Deposit

The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options.

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